Frequently Asked Questions - FAQ

Orders & Customisation

Do you offer custom or personalised items?
Yes! Many of our event styling pieces, gifts, and prints can be customised. If you’re looking for something specific, feel free to message us before placing your order and we’ll be happy to help bring your idea to life.

How do I request a custom order?
Simply get in touch via our contact form or message us with details like colours, names, dates, wording, and event type. We’ll confirm availability, pricing, and turnaround time before proceeding.

Can I see a proof before my item is made?
For personalised prints and designs, we can provide a digital proof for approval on request, message before ordering. Production begins once you’ve confirmed everything looks perfect.

Event Styling

What types of events do you style for?
We create items and displays for birthdays, weddings, baby showers, bridal showers, anniversaries, corporate events, and more. If you have a special occasion in mind, just ask!

Do you offer full event styling or items only?
Our online shop focuses on styling items and décor pieces. Full styling services are available in Newcastle upon Tyne and surrounding areas, — elsewhere, we provide beautifully designed items you can style yourself.

Prints & Artwork

What format are your prints available in?
Prints may be available as physical prints, digital downloads, or both. Each product listing will clearly state what you’ll receive.

Can I request changes to a print design?
Small changes (such as colour or text edits) are often possible. Larger design changes may incur an additional fee — just ask before ordering.

Shipping & Delivering Policy

Last updated: January 2026

Thank you for shopping with Above & Beyond Studio. Below you’ll find everything you need to know about how we process, ship, and deliver your order.

Order Processing

All orders are processed within 1-3 business days unless otherwise stated.

Because many of our pieces are made-to-order or produced in small batches, production times may vary. If your item requires additional time, this will be noted on the product page.

Orders are processed Monday–Friday, excluding holidays.

Once your order ships, you will receive a confirmation email.

Shipping Rates & Delivery Estimates

UK Shipping is Free, Local Delivery is charged at £5.00 or free for orders at 70.00.

Estimated delivery times

UK: 3–7 business days
Local Delivery you will book a date at checkout.

Address Accuracy

Please ensure your shipping address is correct at checkout.

Above & Beyond Studio is not responsible for:

Lost packages due to incorrect addresses
Orders returned to sender due to delivery issues

If a package is returned, additional shipping fees may apply to resend it.

Delays

While we work hard to meet delivery estimates, delays may occasionally occur due to:

Carrier issues
Weather conditions
Customs processing
High seasonal volume

We appreciate your patience and understanding.

Lost or Damaged Packages

If your order arrives damaged or appears lost in transit:

Please contact us within 14 days of delivery (or expected delivery) at:
hello@aandb.studio

Include:

Your order number
Photos (if damaged)
Description of the issue

We’ll work quickly to resolve it.

Questions

If you have any questions about your delivery, feel free to reach out:

Email: hello@aandb.studio
We’re happy to help.

Payments, Returns & Changes

What payment methods do you accept?
We accept secure online payments through the checkout. Available options will be shown when you place your order.

Can I cancel or change my order?
Orders can only be changed or cancelled before production begins. Once a personalised item is in progress, changes may not be possible.

Return & Refund Policy

Last updated: January 2026

We hope you love your items. If you’re not completely satisfied with your purchase, we’re here to help.

1. Returns & Eligibility

You may request a return within 14 days of receiving your order.
To be eligible for a return, items must be faulty or defective, returned in the same condition you received them, and in original packaging (where applicable).
Personalised or custom made items (e.g., bespoke signs, custom balloons, printed cut-outs with specific names/designs) cannot be returned or refunded unless faulty or damaged.
Proof of purchase (order number/receipt) is required for all returns.

2. How to Start a Return

To begin a return, please contact us at:
📧 hello@aandb.studio

In your message, include:

Your order number
Item(s) you want to return
Reason for return

Our team will respond with instructions on how to send your item back.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a faulty or incorrect item.
We recommend using a tracked shipping service for your return, as we can’t guarantee receipt without tracking.

4. Refunds

Once your returned item is received and inspected, we’ll notify you about the approval of your refund.
Approved refunds will be issued to the original payment method within 14 days of receipt.
Shipping costs are non-refundable (unless the return is due to our error).

5. Faulty or Incorrect Items

If your item arrives damaged, defective or incorrect, please contact us within 7 days of delivery with:

A photo of the issue
Your order number

We will arrange a replacement or full refund, including return shipping, where applicable.

6. Exchanges

We currently do not offer direct exchanges, but you can return eligible items for a refund and place a new order for the item you want.

7. Questions

If you have any questions about our return policy, please contact us:
📧 hello@aandb.studio