Frequently Asked Questions - FAQ
Orders & Customisation
Do you offer custom or personalised items?
Yes! Many of our event styling pieces, gifts, and prints can be customised. If you’re looking for something specific, feel free to message us before placing your order and we’ll be happy to help bring your idea to life.
How do I request a custom order?
Simply get in touch via our contact form or message us with details like colours, names, dates, wording, and event type. We’ll confirm availability, pricing, and turnaround time before proceeding.
Can I see a proof before my item is made?
For personalised prints and designs, we can provide a digital proof for approval on request, message before ordering. Production begins once you’ve confirmed everything looks perfect.
Event Styling
What types of events do you style for?
We create items and displays for birthdays, weddings, baby showers, bridal showers, anniversaries, corporate events, and more. If you have a special occasion in mind, just ask!
Do you offer full event styling or items only?
Our online shop focuses on styling items and décor pieces. Full styling services are available in Newcastle upon Tyne and surrounding areas, — elsewhere, we provide beautifully designed items you can style yourself.
Prints & Artwork
What format are your prints available in?
Prints may be available as physical prints, digital downloads, or both. Each product listing will clearly state what you’ll receive.
Can I request changes to a print design?
Small changes (such as colour or text edits) are often possible. Larger design changes may incur an additional fee — just ask before ordering.
Shipping & Delivery
How long does it take to process an order?
Processing times vary depending on whether your item is personalised or ready-made. If you need your order in a hurry, let us know and we will do our best to help.
Do you ship nationwide / internationally?
Currently we ship UK Wide.
Can I get my order urgently?
If you’re on a tight timeline, message us before ordering and we’ll do our best to accommodate rush requests where possible.
Payments, Returns & Changes
What payment methods do you accept?
We accept secure online payments through the checkout. Available options will be shown when you place your order.
Can I cancel or change my order?
Orders can only be changed or cancelled before production begins. Once a personalised item is in progress, changes may not be possible.
Do you accept returns or refunds?
Due to the custom nature of many items, personalised orders are non-refundable. If there’s an issue with your order, please contact us and we’ll work with you to make things right.
Other Questions
I have an idea but don’t see it listed — can you help?
Absolutely! We love custom ideas. Send us a message with what you have in mind and we’ll let you know what’s possible.
How do I contact you?
You can reach us via our contact page or by messaging us directly through the shop. We aim to respond as quickly as possible.